Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: April 2023

1. General Questions
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2. Product Questions
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3. Payment Questions
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4. Shipping Questions
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5. Contact Questions

1. General Questions

Which board is best for me?

It depends on your budget and skills. If you are first time meeting paddle boarding, you can choise any one. If you are advanced, take the higher level board. 

 

Also you can Contact Us through the form on the web-site, or text us directly to support@wheejet.com

What size board do i need?

The first step is to think of how much weight you will have on the board. For rigid boards if you will have under 160 pounds (paddler plus gear) the 10'6" is the way to go. Anything over that, 12' will be best. Keep in mind, it is easier for a smaller paddler to paddle a larger board, than a larger paddler to paddle a smaller board. With the Traveller boards, the longer the board the faster it will be. The 12'6" Traveller is best for smaller paddlers looking to get some good speed, while the 14' is best suited for taller paddlers looking for greater speeds. With the Rackham, the 12' gets the job done in most occasions. The 14' is really only needed in situations you'll be in very rough water or will have tons of gear, massive fish sold separately.

Do you sell used or demo boards?

We currently do not sell any used our demo boards online. On occasion, our Flagship stores will carry scratch and dent products, but availability and stock will vary.

Do you have a physical store?

Currently, we do not have a physical store. Two of them are planned to be opened in Florida and California in early 2026.

2. Product Questions

What size should I order?

We have a size chart available for each product to help you find the best fit. Please refer to the size chart on the product page for more information.

What is the material of this product?

The material for each product is listed on the product page, under the "Details" section. If you have further questions about the material, please don't hesitate to contact us.

How do I care for this product?

Care instructions for each product are also listed on the product page, under the "Details" section. Please follow the care instructions to ensure the longevity of your product.

Can I see this product in other colors?

If the product is available in other colors, they will be listed on the product page. If you don't see the color you're looking for, please contact us and we will do our best to assist you.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing [YOUR EMAIL] or by calling our toll-free number at [YOUR PHONE NUMBER].

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm EST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at [YOUR EMAIL].

Do you have a physical address?

Yes, we do have a physical address. Our headquarters is located at [YOUR ADDRESS].